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Success Story # 1: The Small Industrial Equipment Installation Company
Problem: WorkersCompKit.com (WCK) received an online request from a small company with approximately 50 employees. The company installs sewage treatment facilities for shopping malls, municipalities and condominium complexes.
The company owner wears many hats and purchasing insurance is just one of them. Although he is a master plumbing engineer, he knows very little about how to get these employees back to work.
In the past year, 2 employees have sustained soft tissue back injuries while working on the job. The company asked for our assistance via our online Live Help.
Solution: Immediately we sent the employer a Work Ability Form
- We instructed him to forward it to his out-of-work employees
These employees were instructed to take the form to their treating physicians and have the physicians return the completed forms to him immediately
Fortunately, this employer lived in a state where this was permitted.
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Next, we worked with the employer to customize several transitional duty job assignments
from the Transitional Duty Job Bank that he could recommend to the treating physicians for consideration
- All of the transitional duty assignments were sedentary office tasks where employees' physical restrictions could be accommodated.
- Within three weeks, both employees had returned to full-time duty
- In the meantime, the employer got the word out to employees that the
company was going to sponsor a workers' compensation management program. He did this by downloading several documents from WorkersCompKit.com.
- The Workers' Comp Kit® gave him the structure he needed to communicate this to all of his employees
- His insurance company was brought into the loop also and asked for ideas about effective integration
- The Employee Brochure, "What
To Do If You Are Injured On The Job" was customized
for the company with our help. All employees
received a copy
- The brochure informed employees of new practices and procedures now that the company had a formal Workers' Compensation Management Program
- Plus, it listed Post Injury Procedures so that any injured employee would have contact and "go-to" information at his fingertips
- The employer also used our Supervisor Training Presentation and Supervisor's Guide to Workers' Compensation to ensure all supervisors knew how to handle work-related incidents
- Initially, the employer made all First Day Phone Calls
- As they became more experienced at managing injuries, supervisors handled post injury communication with First Day Phone Call Guidelines
- The supervisors also maintained communication diaries to document all events and discussions
- Supervisors were required to make sure the injured employees took the Work Ability Form with them to their treating doctors
- All employees were given a Wallet Card - in English & Spanish - that contained contact information in case they were injured when traveling for work
The employer now has a workers' compensation strategy for his company and has brought all employees on board. Supervisors have been given the responsibility for front line implementation, but the employer monitors the program closely.
Ironically, this employer backed into Workers' Comp Kit® by focusing on solving a specific problem. As time went on, he took the Best Practice Assessment and obtained a National Workers' Compensation Score™.
Results: The National Workers' Comp Score™ increased once employees knew there was a transitional duty program and a communication program was developed. In addition:
- Return to work ratio went from 25% to 95% of employees returning to work within the first 4 days after the injury
- This resulted in 0 lost work days and a 40% reduction in workers' compensation losses
This employer can look around and state in all honesty that his company is now best-in-class with respect to national best practices for companies of his type and size.
Workers' Comp Kit® can help your small business control skyrocketing workers compensation costs.
"Workers Compensation Management Program: Reduce Costs 20% to 50%"
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To learn more about how to lower your workers compensation expense, read the guidebook from Advisen and the Workers Comp Resource Center, Workers Compensation Management Program: Reduce Costs 20% to 50%, which covers the following:
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